Privacy Policy

Last updated: June 2026

Introduction

pure-osprey ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pure-osprey.store or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data

When you submit an enquiry through our contact forms, we collect:

• Your name
• Email address
• Service preferences
• Vehicle details you provide
• Any additional information you choose to include in your message

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver and manage our upholstery services
• To communicate with you about your project
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period for enquiry data is typically 24 months from the date of submission, unless we enter into a service agreement with you, in which case records may be retained longer for warranty and legal purposes.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request that we correct inaccurate or complete incomplete data
• Right to erasure: You can request that we erase your personal data in certain circumstances
• Right to restrict processing: You can request that we restrict the processing of your personal data
• Right to data portability: You can request that we transfer the data we have collected to another organisation or directly to you
• Right to object: You have the right to object to our processing of your personal data

To exercise any of these rights, please contact us using the details provided below.

Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information stored on our site.

Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: Unit 7, Riverside Industrial Estate, Bristol BS2 0QR, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law.